Last Updated: May 2, 2024
This Privacy Policy describes how the above-named entity (referred to as “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information that we collect when you interact with us in person (such as at one of our facilities), or that we may collect when you visit one of our websites, use our mobile applications, communicate with us through social media, and/or use any other online service that links to this Privacy Policy (collectively, the “Services”). We are a member of the Kraft Group of companies (the “Kraft Group”). Privacy policies may vary by company within the Kraft Group This privacy policy applies to any information that is collected or obtained through this website or by any other means or websites that reference this policy. Please note that this Privacy Notice does not apply to information collected if we employ you. For information about how we handle employee data, please refer to the applicable privacy notices or seek more information from your HR supervisor.
You can jump to particular topics by clicking on the headings below:
Types of Information We Collect
Use and Processing of Information
How We Protect Personal Information
General Supplemental Notice for International Forest Products LLC
Supplemental Notice for California Users
Supplemental Notice for International Users
The following provides examples of the type of information that we collect from you and how we use that information. Note that all of our corporate affiliates may not collect the same types of information.
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Context |
Example of Types of Data |
Primary Purpose for Collection and Use of Data |
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Account Registration
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We collect your name and contact information when you create an account. We may also collect information relating to the actions that you perform while logged into your account.
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We may use this information to complete our contract with you in the provision of certain services. We also have a legitimate interest in providing account related functionalities to our users. Accounts can be used to provide you with preferred services, such as access to a rewards program. If you choose not to provide this information, we may be unable to provide you with certain Services.
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Business Customer and Client Information
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We may collect the name and contact information of employees and representatives of the business clients with whom we may interact.
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We have a legitimate interest in contacting our customers and clients and communicating with them concerning normal business administration such as projects, services, and billing, as well as contracts we may have with our clients and customers.
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Cookies and First Party Tracking
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We may use automated technologies such as cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. See our Cookie Preference Center at the bottom of the page for more information.
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We have a legitimate interest in making our website operate efficiently and providing account-related services. Among other things, this information helps us to recognize you when you return to our websites.
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Cookies and Third Party Tracking
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We may participate in data analytics and behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can understand your interactions with a website and provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Preference Center at the bottom of the page for more information.
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Where required by law, we base the use of third-party cookies upon consent. We have a legitimate interest in understanding how individuals interact with our websites.
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Demographic Information
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We may collect personal information, such as your age, gender, and race.
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We have a legitimate interest in understanding our users and providing tailored services. Where required by law, we base this collection on your consent.
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Employment Applicants
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If you apply for a job posting we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.
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We may collect this information to comply with our legal requirements. We also have a legitimate interest in processing applications for employment. We review and process your application information to decide whether we can offer you a job position. If you choose not to provide this information, we may be unable to process your application of employment.
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Feedback / Support
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If you provide us feedback or contact us for support we may collect your name and e-mail address, as well as any other content that you send to us, in order to reply.
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We have a legitimate interest in receiving, and acting upon, your feedback or issues.
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Location Data
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We may collect your geo-location data to help you find or receive promotional information about activities, products, or services near you.
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Where required by law, we base the use of location data upon consent. We also have a legitimate interest in understanding our users and providing tailored advertisements.
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Mailing Lists / Newsletters
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When you sign up for one of our mailing lists or newsletters, we collect your email address or postal address. We may also collect information about your preferences, such as the types of offers you are interested in receiving from us or third parties.
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We share information about our products and services and those of third parties with individuals that consent to receive such information. We also have a legitimate interest in sharing information about those products or services.
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Mobile Devices
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We may collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our facilities.
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We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
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Order Placement
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We collect information such as your name, billing address, shipping address, e-mail address, phone number, and other information in the General Supplemental Notice when you place an order.
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We use your information to perform our contract to provide you with products or services. If you choose not to provide this information, we may be unable to provide you with certain products or services.
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Partner Promotion
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We may collect information that you provide as part of a co-branded promotion with another company.
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We have a legitimate interest in fulfilling our promotions.
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Public Health and Safety
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In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family member, or other individuals under the employee’s care.
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We have a legitimate interest in protecting the health and safety of our employees and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. We have a legitimate interest in complying with the laws in the jurisdictions in which we operate.
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Surveys
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When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy as well as our privacy policy applies to the collection, use, and disclosure of your information.
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We collect survey information from individuals that consent to provide us with such information. We have a legitimate interest in understanding your opinion and collecting information relevant to our organization.
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Sweepstakes or Contests
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When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.
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We have a legitimate interest in operating sweepstakes and contests. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
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User Contributions / User Generated Content
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If you interact with us or submit user generated content to us, we will collect any information you choose to provide. We may use this information to publish stories, comments, photos, and other material or information you provide. Please note that any information that you provide may be read, collected and used by others.
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We have a legitimate interest in providing our users with the ability to interact with us and each other. We also base the use of this information on your consent.
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Website Interactions
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We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.
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We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
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Web Logs
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We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, search queries, referring website, and/or a date/time stamp for visitors.
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We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.
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In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
In addition to the purposes and uses described above, we may use information in the following ways:
Although the sections above describe our primary purposes in collecting your information, in many situations we have more than one purpose. For example, if you create an account through our mobile app, we may collect your information to perform our contract with you and/or to provide you with access to a rewards program, but we also collect your information for our other legitimate interests. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
In addition to the specific situations discussed elsewhere in this policy, we may disclose information in the following situations:
Some jurisdictions give you certain rights with respect to your personal information. Depending on the jurisdiction in which you reside or are located, you may have a right to make the following choices regarding your personal information:
Please address written requests and questions about your rights to privacy@kraftse.com or call us at 1-800-466-5113. You may request a copy of the personal information that we hold about you, and exercise other rights as described above, by submitting a Data Privacy Request Form.
Please note that opt-out requests may take some time to be effective where permitted by applicable law. Your opt-out requests will not apply to messages that you request or that are not commercial in nature.
Note that, if required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the applicable organization that you last interacted with, or the date of your last communication with us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files. Depending on your state of residence, if you disagree with how we handled a request, you may appeal our decision by contacting us with the subject line “Appeal.”
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form indicating that you are able to act on another person’s behalf.
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our Services permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
When you visit our location or attend an event at our location, we may capture your image, voice and/or likeness, including through the use of CCTV cameras and/or when we film or photograph you in a public location. You should therefore expect to be filmed or photographed when you are in a public location. In addition to describing how we capture and use your image, voice and/or likeness in this Privacy Policy, we may also display signs at any event on our premises indicating that you may be filmed or photographed. We may use your personal information collected at an on-site location to produce, exhibit, advertise or otherwise use your image, voice or likeness in any and all media existing now or in the future as part of our commercial, advertising and marketing activities; and in the case of images or footage captured on CCTV cameras, to ensure the safety of the venue and individuals attending the event and for law enforcement purposes. We may disclose your personal information captured at our location with any of the entities set out in this Privacy Policy, as described in Sharing of Information. Please note that media representatives and other third parties that are unconnected with us may be independently filming or photographing you when you are at our location. These entities are separate data controllers in respect of your personal information, and we are not responsible for how those entities use your personal information or for what purpose.
The following additional information relates to our privacy practices:
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below and indicate the Website name in the “Attn:” line. We will attempt to respond to your requests and to provide you with additional privacy-related information.
privacy@kraftse.com
One Patriot Place
Foxboro, Massachusetts, 02035, USA
Attn: Website Privacy Policy for www.ifpcorp.com and www.ifpportal.com
1-800-466-5113
This General Supplemental Notice provides additional information on the topics described below. If there is a conflict between this General Supplemental Notice and the remainder of the Privacy Policy, this General Supplemental Notice governs.
The following information supplements and amends information in the chart with the same headings in this Privacy Notice. We may collect the following types of data for the purposes described below. Note that we do not conduct sweepstakes or contests.
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Context |
Example of Types of Data |
Primary Purpose for Collection and Use of Data |
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Commissioned Agent Information
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We may collect information from our commissioned agents as needed to transact our business and pay the associated commissions. This may include, among other things, bank account information, government issued identification number, telephone number, email address, and physical address.
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We may collect this information to comply with our contractual requirements. We also have a legitimate interest in managing our business relationships.
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Current and Potential Customer, Supplier, and Service Provider Information; Orders; Credit Applications
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We may collect the name and contact information (including without limitation, telephone number, physical address and email address) of employees and representatives of current and potential customers, vendors, and service providers with whom we may interact, including when a customer places an order. If we require a credit application, we will also require additional information about individuals associated with the business such as the names, home addresses and social security numbers of all owners, partners and/or shareholders, as well as other information about the business which may include corporate and/or individual bank account information. If we accept a credit or debit card for order payment, we use a third-party vendor to collect and process credit or debit card information.
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We have a legitimate interest in contacting our current and potential customers, vendors, and service providers, and communicating with them concerning normal business administration such as projects, services, and billing, as well as contracts we may have with them. We use information provided to us to perform our contracts to provide products or services. If this information is not provided, we may be unable to provide you with products or services. We have a legitimate business interest and legal interest in requiring the information required in our credit application.
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Payments
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When we are asked to make a payment into a bank account owned by you or a company owned or controlled by you, we collect account and other information sufficient to make that payment, such as your name and account number.
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We have a legitimate interest in making payments to fulfill our obligations. If payment information is not provided, we may be unable to make payments into your bank account.
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California law indicates that those organizations subject to California privacy law should disclose whether the following categories of personal information are collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” (as those terms are defined under California law). By providing this disclosure, we are not indicating that we are subject to California privacy law, but are voluntarily providing these disclosures. We do not sell your personal information. The table below indicates the categories of personal information we may collect and transfer in a variety of contexts. Please note that because this list is comprehensive, it may refer to types of information that we may collect and share about other people.
In addition to the activities described below, we may disclose information when requested to government entities, auditors, lawyers, consultants, and other parties as required by law concerning any category (e.g., in response to a subpoena).
Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
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Categories of Personal Information We May Collect |
To Whom We May Disclose Personal Information for a Business Purpose |
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Identifiers – this may include real name, alias, postal address, email address, or other similar identifiers. |
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Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information. |
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Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical or mental handicap, etc. |
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Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. |
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Geolocation data |
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Audio, electronic, visual, thermal, olfactory, or similar information |
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Professional or employment-related information |
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Non-public education information (as defined in the Family Educational Rights and Privacy Act) |
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Inferences drawn from any of the information listed above |
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If you submit your personal information directly to us or one of our affiliated entities in the United States, you agree to the transfer, storage and processing of your information in the United States.
Upon the written request of any user sent to us at International Forest Products LLC, One Patriot Place, Foxboro, Massachusetts 02035, USA, Attn: IFP Website Privacy Policy, to the extent required by applicable law, we will provide you with additional information regarding the categories of information that are disclosed, to what type of third parties, and the lawful basis for processing of your information.